The big advantage of having chatbot on your website is that it can help you to enhance your user’s experience by handling their query at the same time. For e-commerce businesses, the chatbot can help to complete buyers’ purchases, offer buyers product recommendations, provide customer support.
Actually, what is a ChatBot and what does it work?
A chatbot is a program that interacts with you like humans on a particular service or product that your company offers.
Chatbots produce superior customer engagement because of its advanced AI engine with higher accuracy. The system consists of multiple reusable workflows, like choosing an item on an e-commerce portal.
How Chatbot is the only lifeline of e-commerce Businesses?
According to a report, consumers have been using the main four messaging apps — Facebook Messenger, WhatsApp, WeChat, Viber — more frequently than the main four social networks — Facebook, Twitter, Instagram, and LinkedIn — since 2015.
To reach your customers into their first place and make your business visible to a big bunch of consumers.